Returns & Refund Policy

1. Our Commitment to Quality

At Click Bhrosa, we take immense pride in crafting and curating 100% authentic, pure, and dermatologically tested skincare products. Because our products are personal care and cosmetic formulations, we follow strict hygiene, storage, and safety protocols.

2. Eligibility for Returns & Replacements

We accept return and replacement requests under the following conditions within 7 days of order delivery:

• Damaged in Transit: The product was received in a physically damaged condition or with leakage.
• Incorrect Product: The item delivered differs from the product ordered (wrong variant, shade, or quantity).
• Expired or Defective: The product packaging has manufacturing defects or expired batch dates upon delivery.

3. How to Initiate a Return Request

Returning an item is quick and hassle-free:

1. Step 1: Take clear photos or an unboxing video of the damaged / incorrect product showing the outer packaging and barcode label.
2. Step 2: Contact our support team via email at support@clickbhrosa.com or submit a query through your My Account > My Queries section with your Order ID.
3. Step 3: Our quality assurance team will review your request within 24-48 hours. Upon approval, we will schedule a free reverse pickup from your registered address.

4. Refund Process & Timelines

Once your returned parcel is received at our fulfillment center and passes quality inspection:

• Prepaid Orders: Refunds will be credited back to the original payment source (UPI, Debit/Credit Card, Net Banking) within 5–7 business days.
• Cash on Delivery (COD): Refunds will be processed via direct bank transfer (NEFT/IMPS) or store credit points upon receiving your verified bank details.

5. Cancellation Policy

Orders can be cancelled before they are dispatched from our warehouse. Once dispatched, orders can only be processed through the standard return and replacement workflow upon receipt.

6. Need Assistance?

For any further assistance regarding your return, replacement, or refund status, our support team is happy to help:

• Support Email: support@clickbhrosa.com
• Address: D102, Mona Greens, Opposite Dominos, VIP Road, Zirakpur, Punjab - 140603