Privacy Policy

1. Introduction

Welcome to Click Bhrosa ("we," "our," or "us"). We operate under Bhrosa Group (Legal Entity: DOLLY SINGH), with registered offices at D102, Mona Greens, Opposite Dominos, VIP Road, Zirakpur, Punjab - 140603. We are deeply committed to protecting your personal information and your right to privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, create a customer account, place orders for organic skincare and cosmetic products, or contact our support team.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you interact with our platform, including:

• Personal Identifiers: Your full name, email address, phone number, shipping address, and billing address.
• Account Credentials: Password and security preferences for registered customer accounts.
• Order & Transaction History: Records of skincare products purchased, invoice amounts, delivery preferences, and payment transaction references.
• Customer Inquiries & Support Queries: Communications and support messages submitted through our Contact Us form.
• Device & Usage Data: IP address, browser type, operating system, and pages visited to help us optimize your browsing experience.

3. How We Use Your Information

We use the collected information for authentic business purposes, including:

• Processing, packing, and delivering your skincare and beauty orders.
• Sending real-time order confirmation, dispatch updates, and delivery tracking alerts.
• Managing your user account, loyalty reward points, and referral network.
• Responding promptly to your support tickets, customer service queries, and product inquiries.
• Detecting, preventing, and addressing fraud, payment chargebacks, and security vulnerabilities.
• Complying with applicable Indian commercial, taxation (GST), and statutory regulations.

4. Data Protection & Security

We implement strict technical and organizational security measures to protect your personal data against unauthorized access, loss, or alteration. All checkout transactions are encrypted using secure SSL technology. We do not store sensitive payment card details or net banking credentials on our servers.

5. Cookies & Tracking Technologies

We use essential cookies to keep items in your shopping cart, remember your login session, and provide personalized product recommendations. You can adjust your browser settings to reject cookies, although certain parts of our e-commerce store may not function optimally as a result.

6. Third-Party Sharing

We do not sell, rent, or trade your personal data to third parties for marketing purposes. We only share necessary data with trusted logistics partners (such as courier services for parcel delivery) and payment gateways to fulfill your orders.

7. Contact Our Grievance Officer

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please reach out to us:

• Email: support@clickbhrosa.com
• Grievance Office: Bhrosa Group, D102, Mona Greens, Opposite Dominos, VIP Road, Zirakpur, Punjab - 140603